Terms & Conditions

It is imperative for us that everyone enjoys themselves at The Camp so please make sure you consider and respect all the other guests.

The camp booking policy

  • Prices may change without prior notification
  • Full payment to be taken 14 days before arrival date.
  • Sorry, no reduction for early departure or late arrival. No shows will be charged for the full time booked.
  • Bookings cancelled two weeks or less prior to arrival will not be refunded.
  • Early Bird Deal: Full amount to be charged when booking. No refunds or credits. Date changes may be accommodated, dependent on availability, and made prior to 14 days of arrival and for stays within the same stay period.
  • Management retains the right to alter cabin/cottage/site arrangement if required.
  • Minimum stay periods may be enforced during peak holiday periods/weekends
  • Pets by arrangement only. Pets are not permitted inside any buildings or Glamping accommodations (no dogs during peak period 20 December – 20 January).
  • For bookings staying with us from 20 December to 20 January: A 20% deposit or 1 night accommodation (whichever is higher) is required to secure your booking. A cancellation fee of $20.00 per accommodation applies to these bookings. Balance must be paid 14 days before arrival date.
  • Lake Hawea Holiday Park enforces the Holiday Park Association of New Zealand Rules and guests must adhere to these rules. Rules will be applicable on-site at all times.  It is up to the guest to familiarise oneself with the rules.

Good Neighbour Policy

It is important that your kiwi camping experience is a good one.

  • Quiet Hours are from 10.30 pm to 7.00 am
  • Please respect and be courteous to other guests around you
  • Loud, objectional noise is not allowed at any time
  • Profanity or violence will not be tolerated
  • Inconsiderate guests will be asked to leave


  • All guests are able to rebook the same accommodation or sites for the same date (not the same days)
  • You have until 31 March to rebook (after that they are opened up to new guests.)
  • All Powered site bookings are to be allocated as 1 Family per site
  • All groups are to provide Names, Addresses, Contact phone numbers, emails and the number of people within each Sites under the Group
  • Guests cannot claim a site if they have not stayed on that site on those dates from the previous year.
  • We cannot Guarantee sites for those staying outside the dates on the previous year booking.
  • All deposits must be paid by 31st March to secure your bookings
  • We endeavour to allocate clients sites as best we can but please appreciate that we cannot always meet everyone’s demands.

Damage and Missing Items

  • Any damaged or missing items by you or your guests discovered in your accommodation as a result of you stay will be assessed and billed accordingly to your credit card.


  • Please secure your gear and belongings as Management is not responsible for lost, stolen or damaged articles.
  • Report any problems with your site to the Office staff immediately.
  • If you have any problems with other guests please do not deal with them yourselves but contact our office staff.

Lost and Found

  • If you lose an item, please contact our office as soon as possible.
  • If you find an item, please drop it in to the office so we can attempt to return it straight away.
  • Any items will be kept in the office for 1 month. After that they will be donated to Wanaka Wastebusters or Wanaka Hospice.
  • For goods that need returning to you we ask that you cover the postage or courier fees.

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