Terms & Conditions

It is imperative for us that everyone enjoys themselves at The Camp so please make sure you consider and respect all the other guests.

The camp booking policy

  • Prices may change without prior notification
  • Credit card details must be provided to secure your booking.
  • Full payment to be taken 14 days before arrival date.
  • Bookings cancelled two weeks or less prior to arrival will not be refunded.
  • No shows will be charged for the full time booked.
  • No reduction for early departures or late arrivals.
  • Minimum stay periods may be enforced during peak holiday periods/weekends
  • Pets by arrangement only. Pets are not permitted inside any buildings or Glamping accommodations. (No pets during peak season (20 Dec – 20 January).
  • Park Rules apply from the time of booking
  • For bookings staying with us from 20 December to 20 January: A 20% deposit or 1 nights accommodation (whichever is higher) is required to secure your booking. A cancellation fee of $20.00 per accommodation applies to these bookings. Balance must be paid 14 days before arrival date.
  • Covid-19: For bookings made directly with us and cancelled within 14 days due to Covid-19 lockdown, a credit of what has been paid will be kept to be used with in 12 months from original booking`s dates. You will need to contact our office to request your cancellation and credit to be moved to your guest account.
  • Lake Hawea Holiday Park enforces the Holiday Park Association of New Zealand Rules and guests must adhere to these rules. Rules will be applicable on-site at all times.  It is up to the guest to familiarize oneself with the rules.

Good Neighbour Policy

It is important that your kiwi camping experience is a good one.

  • Quiet hours are between 10pm and 8am
  • Please be courteous to other guests around you
  • Loud, objectionable noise is not allowed at any time
  • Profanity or violence will not be tolerated
  • Inconsiderate guests will be asked to leave

REBOOKING POLICY (SUMMER PERIOD)

  • All guests are able to rebook the same accommodation or sites for the same date (not the same days)
  • You have until 31 March to rebook (after that they are opened up to new guests.)
  • All Powered site bookings are to be allocated as 1 Family per site
  • All groups are to provide Names, Addresses, Contact phone numbers, emails and the number of people within each Sites under the Group
  • Guests cannot claim a site if they have not stayed on that site on those dates from the previous year.
  • We cannot Guarantee sites for those staying outside the dates on the previous year booking.
  • All deposits must be paid by 31st March to secure your bookings
  • We endeavour to allocate clients sites as best we can but please appreciate that we cannot always meet everyone’s demands.

Damage and Missing Items

  • Any damaged or missing items by you or your guests discovered in your accommodation as a result of you stay will be assessed and billed accordingly to your credit card.

Security

  • Please secure your gear and belongings as Management is not responsible for lost, stolen or damaged articles.
  • Report any problems with your site to the Office staff immediately.
  • If you have any problems with other guests please do not deal with them yourselves but contact our office staff.

Lost and Found

  • If you lose an item, please contact our office as soon as possible.
  • If you find an item, please drop it in to the office so we can attempt to return it straight away.
  • Any items will be kept in the office for 1 month. After that they will be donated to Wanaka Wastebusters or Wanaka Hospice.
  • For goods that need returning to you we ask that you cover the postage or courier fees.

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