Terms & Conditions

• Prices may change without prior notification
• Credit card details must be provided to secure your booking.
• Full payment to be taken 14 days before arrival date.
• Bookings cancelled two weeks or less prior to arrival will not be refunded.
• No shows will be charged for the full time booked.
• No reduction for early departures or late arrivals.
• Minimum stay periods may be enforced during peak holiday periods/weekends
• Pets by arrangement only. Pets are not permitted inside any buildings or Glamping accommodations. (No pets during peak season 20 Dec – 20 January).
• A 2% surcharge fee applies for all payments made via card
• Park Rules apply from the time of booking
• For bookings staying with us from 20 December to 20 January: A 20% deposit or 1 nights accommodation (whichever is higher) is required to secure your booking. A cancellation fee of $20.00 per accommodation applies to these bookings. Balance must be paid 14 days before arrival date.
• The Camp, Lake Hawea enforces the Holiday Park Association of New Zealand Rules and guests must adhere to these rules. Rules will be applicable on-site at all times.  It is up to the guest to familiarize oneself with the rules.

It is important that your kiwi camping experience is a good one.

• Quiet hours are between 10pm and 7.30am
• Please be courteous to other guests around you
• Loud, objectionable noise is not allowed at any time
• Profanity or violence will not be tolerated
• Inconsiderate guests will be asked to leave

• All guests are able to rebook the same accommodation or sites for the same date (not the same days)
• You have until 31 March to rebook (after that they are opened up to new guests.)
• All Powered site bookings are to be allocated as 1 Family per site
• All groups are to provide Names, Addresses, Contact phone numbers, emails and the number of people within each Sites under the Group
• Guests cannot claim a site if they have not stayed on that site on those dates from the previous year.
• We cannot Guarantee sites for those staying outside the dates on the previous year booking.
• All deposits must be paid by 31^st March to secure your bookings
• We endeavour to allocate clients sites as best we can but please appreciate that we cannot always meet everyone’s demands.

• Any damaged or missing items by you or your guests discovered in your accommodation as a result of you stay will be assessed and billed accordingly to your credit card.

• Please secure your gear and belongings as Management is not responsible for lost, stolen or damaged articles.
• Report any problems with your site to the Office staff immediately.
• If you have any problems with other guests please do not deal with them yourselves but contact our office staff.

• If you lose an item, please contact our office as soon as possible.
• If you find an item, please drop it in to the office so we can attempt to return it straight away.
• Any items will be kept in the office for 1 month. After that they will be donated to Wanaka Wastebusters or Wanaka Hospice.
• For goods that need returning to you we ask that you cover the postage or courier fees.